1. Introduction

This Refund & Cancellation Policy outlines the rules governing payments, subscription purchases, cancellations, and refund eligibility for services provided by Indiana Marketplace Pvt. Ltd. (the "Platform").

If you do not agree to this policy, please do not purchase premium services or paid plans.

2. Subscription Refunds

Subscriptions purchased on the Platform are:

• Non-refundable once activated.
• Auto-renewal fees (if applicable) are non-refundable after renewal.
• Users must cancel before renewal date to avoid new charges.
• Refunds may be issued only in cases of verified technical failure preventing service usage.

3. Event & Promotion Refunds

Refunds for paid promotions (e.g., banners, spotlight ads, premium placements) apply only when:

• The promotional campaign did not start due to internal system failure.
• The service was wrongly assigned or duplicated due to a technical glitch.

No refunds for user-caused delays, incorrect listing data, or missed submission deadlines.

4. Lead-Based Charges

Lead charges (if applicable for certain sellers or premium services) are non-refundable after leads have been delivered to the registered email/phone/dashboard.

Refunds are not applicable for:

• Fake or irrelevant leads provided by user error
• Incorrect category selection during onboarding
• Buyer not responding after initial enquiry

5. Seller Services Fees

Service fees (such as verification fees, onboarding fees, catalog setup, or custom branding) are:

• Non-refundable after service initiation.
• Refundable only if the service was never initiated or completed due to system error.

6. Cancellation Policy

You may request cancellation of:

• Subscriptions before renewal
• Pending promotional campaigns before activation
• Services not yet started by our internal teams

Cancellations do not guarantee refunds unless eligible under the refund rules above.

7. Non-Refundable Items

• Services already delivered or partially delivered
• One-time onboarding or verification fees
• Premium placements already live
• Lead credits used or activated
• Custom design or development services

8. Dispute Resolution

In case of disputes regarding payments or service delivery:

• Submit a support request with proof of issue
• The case will be reviewed within 7–14 working days
• Additional documents may be requested
• Refunds (if approved) are processed only to the original payment method

9. Refund Processing Timeline

• Refund approval review: 5–7 business days
• Bank/UPI/Wallet processing: 5–14 business days
• International cards may take longer based on issuer