How to reply to buyer enquiries?
Best practices for responding to buyer leads quickly and professionally.
Accessing your leads
All buyer enquiries are available under Seller Dashboard → Leads → Inbox. New (unread) leads are highlighted in bold. Click any lead to open the full conversation thread.
Sending a quote
Inside the lead thread, use the 'Send Quote' form to enter:
- Your quoted price per unit
- Currency and GST inclusion details
- Minimum Order Quantity
- Lead time / delivery timeline
- Payment terms (Advance, 50-50, Net 30, etc.)
- Any special notes or terms
Response time matters
Leads responded to within 1 hour have a 3x higher conversion rate. Indiana Marketplace tracks your average response time and shows it on your profile as a trust signal.
Enable push notifications or SMS alerts so you never miss a lead.
Continuing the conversation
After sending a quote, buyers can counter-offer or ask follow-up questions. You can continue the conversation in the same thread. Once a deal is confirmed, mark the lead as 'Won'.
Email replies
You can also reply to leads directly from your email inbox. Replies sent to the lead notification email are automatically added to the conversation thread.
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